Palautuskäytäntö

RETURN & REFUND POLICY

At Gavella, we want you to be satisfied with your purchase. This policy applies to orders delivered to customers in Finland.

14-DAY RETURN RIGHT

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be returned in its original condition.
The item should be unused, unworn, and free from damage caused after delivery.
Original packaging, labels, and accessories should be included where applicable.
Items subject to hygiene restrictions must be unused and returned in suitable condition.

Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

We do not charge a restocking fee.

HOW TO REQUEST A RETURN

To request a return, please contact Gavella customer support and provide:

Your order number
The item you wish to return
The reason for the return
Photos where relevant, especially for damaged or incorrect items

Please do not send a return before receiving return instructions from us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after receiving your order.

Please include your order number and clear photos of the issue. After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other remedy as applicable.

Your statutory consumer rights are not affected by this policy.

REFUNDS

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Original delivery charges will be handled in accordance with applicable consumer law.

CANCELLATIONS

Orders may be cancelled before they have been fulfilled.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return where an exception applies under applicable consumer law, including certain personalized, custom-made, perishable, or hygiene-sensitive products where relevant.

Any product-specific return restriction will be clearly communicated before purchase.