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TERMS OF SERVICE

These Terms of Service govern your use of the Gavella website and the purchase of products from Gavella.

Throughout these Terms, the words “we,” “us,” and “our” refer to Gavella. By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or purchasing from us. If you do not agree with these Terms, you should not use our services.

Nothing in these Terms limits or removes any mandatory consumer rights that apply to you under applicable law.

1. ONLINE STORE TERMS

By using our services, you confirm that you are legally capable of entering into a purchase agreement in your country of residence.

You may not use our products or services for any unlawful purpose or in violation of applicable laws.

2. PRODUCT INFORMATION

We aim to provide accurate product descriptions, images, prices, and availability. However, minor differences may occur, including differences in color, packaging, or product appearance.

We reserve the right to update, modify, or discontinue products at any time.

3. PRICING AND PAYMENTS

Product prices are shown in the currency displayed during checkout.

Prices, discounts, and promotions may change from time to time. The price shown at checkout at the time your order is placed will apply to your purchase.

Payment must be successfully authorized before an order can be processed.

4. ORDERS

After placing an order, you may receive an order confirmation. This does not necessarily mean that your order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, pricing errors, unavailable products, or incorrect order information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. SHIPPING AND DELIVERY

Delivery estimates are provided as guidance and may vary depending on destination, carrier, product availability, customs procedures, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for additional information.

6. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, and cancellations are handled in accordance with our Return and Refund Policy and applicable consumer law.

Eligible customers may have statutory rights, including rights relating to withdrawal from distance purchases, defective goods, and refunds.

7. ACCURACY OF INFORMATION

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. THIRD-PARTY SERVICES

We may use third-party service providers for payment processing, order fulfillment, shipping, analytics, or other business functions.

These third parties may process information as necessary to provide their services, subject to applicable privacy requirements.

9. INTELLECTUAL PROPERTY

Content made available through Gavella, including text, branding, graphics, product images, and other materials, may be protected by intellectual property rights.

You may not copy, reproduce, distribute, or commercially use protected content without permission, except where permitted by law.

10. PROHIBITED USES

You may not use our website or services to:

violate applicable laws;
submit false or misleading information;
interfere with the security or operation of our services;
attempt unauthorized access to systems or accounts;
distribute malicious software or harmful content;
misuse our services for fraudulent purposes.

11. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

To the extent permitted by law, Gavella will not be responsible for indirect or consequential losses arising from the use of our services.

12. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on our website at the time of your purchase will apply to that transaction, unless otherwise required by law.